FAQ
Do you have questions? Great, we've got answers!
Shipping & Delivery
How long does shipping take?
We custom-make every product just for you.
Processing Time (Design and Print): Usually within 2–3 business days
Shipping Time: Usually 2–5 business days in the continental United States.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.
Or, for DIY tracking, Visit our Order Status Page.
Do you offer free shipping?
Yes! Orders over $75 ship free. Below that, our standard rates apply.
Do you ship worldwide?
Yes! 🌍
We are based in the USA but we can ship directly from our international printing partners in Europe, Australia, and Canada (no customs delays! 🎉).
Costs & times: Vary by location—see Shipping Policies for details.
Custom Orders & Proofs
Can I see a proof of my custom design?
Absolutely! 🎨 Here’s how:
You haven't bought, but want to see a proof before deciding:
Reach out over live chat or contact us and describe your design. We'll email you a free proof, usually within 1 business day.
You're buying, but want to approve a proof before we print your product:
In your cart, toggle on the “Approve a Proof” option before checkout. We’ll email your proof within 1 business day of your purchase.
What if I select “Approve a Proof”?
We’ll email a design preview for your approval, typically within 1 business day. Please respond quickly to avoid production delays — we can’t begin until you approve. If we don't hear back we will send a friendly follow up.
How do I approve my proof?
Reply “Approved” to your proof email! 🎉 We’ll start production immediately and email tracking info once it ships.
What if I want changes made to the design after seeing the proof you send me?
No worries! Reply to your proof email with your requested changes. We’ll create a new proof. Note: Multiple revisions may delay your order.
Design Help & Custom Requests
Can you help me design my item?
We’d love to! 🌟 Here’s how:
1. Share your vision (e.g., “I want a retro-style logo for my team”).
2. Attach inspiration photos, logos, or Pinterest links in the chat.
3. We’ll send mockups within 1 business day.
Don’t see the product/color/size you want?
Let’s make it happen! Describe your idea (e.g.,“embroidered dad hat in red”), and we’ll see if we can do it. If we can, we’ll create a custom listing just for you to purchase.
Can I use my own design?
Yes! Here’s how:
1. On the product page, click the “Upload File” button.
2. Attach PNG/JPG/PDF files (max 10MB).
3. We’ll review your design and send a proof within 1 business day.
Returns & Exchanges
What’s your return policy?
We stand behind every item with a 60-Day Quality Guarantee. If your product arrives with any issues — misprints, low quality, or defects — we’ll make it right, fast.
Because every item is custom-made, we can’t accept returns for changes of mind or incorrect personalization submitted by the customer.
Need help?
Email us at info@tailgatevibes.com with your order number and a brief description of the issue. We’ll take care of you.
Still Have Questions?
Chat with us live (click the 💬 icon) or email info@tailgatevibes.com — we’re here to help!
Why Customers Love Us
✧ No-Risk Proofs: Approve your design before we print.
✧ Fast Turnaround: Most orders ship in under a week.
✧ Custom Magic: We bring your vision to life!
