Made-to-Order Items (e.g., personalized products): Processing takes 1-4 business days after proof approval. Shipping takes 2-5 business days (U.S.) or 5-14 business days (international).
Ready-to-Ship Items: Processing takes 1-2 business days. Shipping times match made-to-order items.
📦 Tracking: Check your email (including spam) for a tracking link. Visit our Order Status Page for DIY tracking.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.
You haven't bought, but want to see a proof before deciding:
Reach out over live chat or contact us and describe your design. We'll email you a free proof, usually within 1 business day.
You're buying, but want to approve a proof before we print your product:
Add “Send proof” in the personalization box at checkout. We’ll email your proof within 1 business day of purchase.
⚠️ Important:
Approve your proof quickly to start production! If we don't get a response within 48 hours? We’ll send a friendly reminder.
Check your email (and spam folder) for your proof.
How do I approve my proof?
Reply “Approved” to your proof email! 🎉 We’ll start production immediately and email tracking info once it ships.
What if I want changes made to the design after seeing the proof you send me?
No worries! Reply to your proof email with your requested changes. We’ll create a new proof. Note: Multiple revisions may delay your order.
Design Help & Custom Requests
Can you help me design my item?
We’d love to! 🌟 Here’s how:
1. Share your vision (e.g., “I want a retro-style logo for my team”).
2. Attach inspiration photos, logos, or Pinterest links in the chat.
3. We’ll send mockups within 1 business day.
Don’t see the product/color/size you want?
Let’s make it happen! Describe your idea (e.g.,“embroidered dad hat in red”), and we’ll see if we can do it. If we can, we’ll create a custom listing just for you to purchase.
Can I use my own design?
Yes! Here’s how:
1. On the product page or in your cart, click the “Upload File” button.
2. Attach PNG/JPG/PDF files (max 10MB).
3. We’ll review your design and send a proof within 1 business day.
Returns & Exchanges
What’s your return policy?
Non-Personalized Items: Return within 30 days for a refund/exchange. Item must be unworn, unused, and in original packaging.
Made-to-Order/Personalized Items: Only accepted if defective or incorrect due to our error.
📦 How to Return: Email info@tailgatevibes.com with your order number and reason for return.
Still Have Questions?
Chat with us live (click the 💬 icon) or email info@tailgatevibes.com. We’re here to help!
Why Customers Love Us
✧ No-Risk Proofs: Approve your design before we print. ✧ Fast Turnaround: Most orders ship in under a week. ✧ Custom Magic: We’ll bring your vision to life!
